Wipe all stains with a whiteboard cleaner according to the directions on the container. If any stain remains, apply Formula 409 according to the directions on the container. If the stain persists, saturate a cotton ball with rubbing alcohol; blot the remaining stain and rinse. Or, you may use Clorox Clean-Up Cleaner (spray bottle) according to the directions on the container. You may also try the following: Use another color dry erase marker over the stain and wipe off while ink is still wet. Sometimes, using another color maker over the color, lifts the under color when erased. ADDITIONAL NOTES If whiteboard surface is porcelain, the dry erase marker should erase easily. If the whiteboard surface is laminate, use the suggestion provided. NOT RECOMMENDED - Soft Scrub or any abrasive cleaner.
Please Note...
The suggestions for removing stains have been compiled as a service to our consumers. We are unable to guarantee or be responsible for the results obtained by these procedures. You may also wish to consult your local cleaner for further recommendations.
Before attempting the stain removal method, test each procedure on an inconspicuous area of the material or surface to be cleaned. Please be advised these stain removal methods involve hazardous products and are intended only for adult use. Crayola does not recommend children attempt these procedures.
In many procedures, specific brands of products are recommended. These are brands that performed most effectively in our laboratory. Always check individual containers for recommended procedures and warnings. Competitive brand products may work equally well.
For additional assistance, contact us toll-free at 800-272-9652 weekdays between 9 AM and 4 PM Eastern Time.