How do I get a defective product replaced?

We are sorry to learn you experienced a problem with a CRAYOLA product. We are concerned about our consumers and any issue that occurs. We would like the opportunity to discuss it with you. Please contact our 800-Center by calling (800) 272-9652 weekdays between 9:00 AM and 4:00 PM Eastern Time. A representative will be happy to assist you. We look forward to hearing back from you.